Canada’s Intelocate issue resolution and workflow management system attracts $1M growth capital amid the pandemic

Toronto, November 12th, 2020 – Intelocate, a cloud-based platform designed to increase productivity and optimize work performance in multi-location businesses, has successfully raised a further $1M in growth capital. This investment fuels global expansion to help business in retail, property, security, and telecommunications optimize workflow processes and drive down costs amid the chaos caused by Covid-19 lockdowns.

“Intelocate offers an easy to use, chat-based issue and task management  communication platform. The platform is designed to optimize centralized issue resolution, task and communication management across multi locations, departments and vendors. For example, due to the pandemic, head office teams who are working remotely from home, are finding it is getting much more complex to service location requests coming from across the country or the world. It is becoming impossible to manage operations effectively in endless chat feeds and emails. The use of Intelocate’s platform facilitates and enables teams to work efficiently remotely, leading to improved communications between locations, head office, and vendors, and to a greater efficiency in issue resolution. Intelocate drives tremendous cost savings and compliance with new government guidelines and regulations. The new financing will enable Intelocate to extend it’s reach to more businesses, including those hit by lockdowns and those classified as “Essential Businesses”. It will also allow us to introduce new services and to deliver even more exciting updates and features”, said Yulia Vasilyeva, CEO of Intelocate.

The investment round was led by TCap Private Equity, a British Columbia based growth stage investor. This is a third investment round for Intelocate, closing was managed by Chase Irwin and Sean Del Giallo, Dentons Canada. Since 2017, Intelocate has serviced prominent brands such as Tapi Carpets, HMV Retail, Denby Pottery, Mercury Security and Facility Management and more.

“At TCap, we focus on growth stage software companies and recognize the tremendous potential in Intelocate’s offering”, said Peter Gill, CFO of TCap Private Equity,. “Its centralized and simplified approach to managing operations gives companies instant visibility into emerging issues across multiple physical locations. The improved communications between teams and greater efficiency in issue resolution leads to tremendous cost savings.  We’ve already started adding Intelocate to operations at our other portfolio companies.”

To learn more about TCap Private Equity, visit https://www.tcapequity.com

Media contact: media@intelocate.com

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Intelocate Features

Intelocate is packed full of powerful features to help you streamline your multi-location business – check out some of our key features below.

Create custom categories to track issues across all locations, and assign issues to staff or external partners.
Create custom categories to track issues across all locations, and assign issues to staff or external partners.
All communications are conveniently logged to the relevant task or issue ticket, allowing for full transparency.
In addition to our three key pillars, Intelocate includes a growing suite of features to help streamline operations.

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What Intelocate Customers Say

Having full visibility with one dashboard definitely improves efficiencies!

Lindsey

Retail Support Centre

It’s a 24/7 tool for our stores to log any kind of operations issues.

Steve

Ops Manager, Retail

Idiot-proof. I can turn around queries at least 50% faster, if not more.

Rupert

Retail Ops Manager

It’s a one stop shop – you login once and see everything right away.

Murray

Facilities Management