See Why Intelocate is Perfect for the Wireless Industry

Intelocate makes it simple for your employees to report issues in seconds. No more waiting on hold to speak to a help desk agent, or sending emails that run the risk of going missing… With Intelocate it’s as easy as tapping the screen on a mobile or tablet, filling out some information, and submitting the ticket directly to the relevant department.

Here’s how you can expect to see Intelocate benefit your business:

• Frontline staff are more likely to report issues if the process is simple,
• and they have confidence the report will lead to action;
  You’ll gain far more insights into the inner workings of your location;
• Issues are automatically routed to the relevant personnel;
• Issues can be converted into tasks, and assigned where appropriate;
• Huge time savings on issue management and administration;

Efficient task management is hugely important in the telecommunications industry. Ensuring that your locations are meeting compliance requirements, managing audits, and gaining meaningful data on which stores are performing required tasks is essential, and Intelocate makes it all simple!

Here are some of the benefits you can expect to gain with Intelocate:

• Easily upload bulk tasks via CSV;
• Assign tasks to individuals, stores, or regions in seconds;
• Create and deploy automated, recurring tasks;
• Build forms, checklists, or audits with our powerful form builder;
• Gain full visibility on task status and compliance levels with easy reporting;

Inefficient communication impedes task and issue resolution progress. Missed emails, hasty phone calls, and impromptu meetings lead to lost information, causing delays and wasted time. Intelocate’s centralized system covers all platform aspects, eliminating these risks.

• Take a look at how it can benefit your organization:
• Drastically reduce the reliance on emails for daily operations;
• Keep communications on track and easily searchable for future reference;
• Quickly identify road blocks, or problems with communication;
• Allow staff or external vendors to reply to tasks or issues right from their inbox via SMARTemail, without accessing Intelocate;
• See dramatically increased response times, with auto assignments ensuring communications always reach the right people;

We provide a flexible, REST-like API that allows bidirectional access to Intelocate. Whether you need to push your user and location data to us, or pull data into another system, you have a secure channel to do so.

Our API documentation is generated through Swagger and is available online, so it’s always up-to-date. From the docs page, you can also download sample code to help you jumpstart your development.

At Intelocate, we are dedicated to providing a comprehensive platform that centres around three main pillars: Task Management, Issue Reporting & Resolution, and Centralized Communication. However, our commitment to improving operational efficiency doesn’t stop there. We are continuously exploring new ways to enhance our functionality and support our clients in their day-to-day operations. We understand that the business landscape is constantly evolving, and we are determined to remain at the forefront of innovation to help our clients stay ahead of the curve. We believe that by providing a versatile platform that evolves with the needs of our clients, we can help them achieve their goals and streamline their operations more effectively.

Our development team is always searching for new ways to extend the platform, and in 2021 alone we pushed out a whopping 206 new features, many of which were the direct result of customer interactions