Intelocate partners with leading Verizon Authorized Retailer CellOnly

Leading Verizon Authorized Retailer CellOnly today announced its partnership with Toronto-based Intelocate, who will provide its multi-location operations platform to the entire CellOnly organization.

Intelocate is a versatile operations platform that allows multi-location businesses to streamline and consolidate their organization-wide issue reporting and resolution, task management, and communications functions into a single, easy-to-use platform.

“Providing our front-line team faster responses and resolutions to issues is our priority as an operations team. Intelocate helps us achieve this by centralizing issues and delivering them to the right people with less back- and-forth communication,” said Ryan Bowden, Facilities Manager at CellOnly. “By also being able to send tasks to our front-line, they have a clear view of the day’s priorities.”

“It’s essential that the modern telecommunications retailer has a platform that reflects the fast-pace of the industry,” said Tim McLaughlin, VP of Sales for Intelocate. “This partnership will allow CellOnly to reap the benefits of our platform when it comes to Issue Reporting and Resolution, Task Management, and Centralized Communications. By consolidating these key operational functions into a single platform, and removing barriers for location-based staff, CellOnly will be able to focus on elevating their already high level of customer experience as the organization grows coast to coast.”

Intelocate will provide CellOnly with a platform that not only encompasses issue reporting and resolution, task management, and centralized communications, but also many other key aspects of day-to-day business operations, including vendors, serialized assets, human resources, and facilities.

About CellOnly

CellOnly is a Verizon Authorized Retailer with locations throughout the Midwest and beyond, serving communities in Arkansas, Illinois, Iowa, Minnesota, Missouri, Nebraska, Oklahoma, South Dakota, Texas, and Wyoming. In addition to cellular phones, tablets, wireless service, devices, and accessories, CellOnly has built a reputation for exceptional customer service and an unmatched store experience. For more information, visit www.cell-only.com.

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Intelocate Features

Intelocate is packed full of powerful features to help you streamline your multi-location business – check out some of our key features below.

Create custom categories to track issues across all locations, and assign issues to staff or external partners.
Create custom categories to track issues across all locations, and assign issues to staff or external partners.
All communications are conveniently logged to the relevant task or issue ticket, allowing for full transparency.
In addition to our three key pillars, Intelocate includes a growing suite of features to help streamline operations.

Testimonials

What Intelocate Customers Say

Having full visibility with one dashboard definitely improves efficiencies!

Lindsey

Retail Support Centre

It’s a 24/7 tool for our stores to log any kind of operations issues.

Steve

Ops Manager, Retail

Idiot-proof. I can turn around queries at least 50% faster, if not more.

Rupert

Retail Ops Manager

It’s a one stop shop – you login once and see everything right away.

Murray

Facilities Management