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Simple and Transparent Issue Reporting and Resolution

Issue Reporting & Resolution

Take the Guesswork Out of Issue Reporting and Resolution

Whether you call it a ticketing system, help desk, support centre, incident management, case management, or an issue resolution system, Intelocate does it all seamlessly. We provide a single dashboard that gives employees the ability to communicate issues directly without the need for inbox-clogging emails or time consuming phone calls and meetings.

Increase
Clarity

Reduce
Redundancies

Streamline
Communication

Identify
Trends

Ease of Use

Intelocate’s interface makes it easy for everyone in your organization with the necessary permissions to report issues, helping to improve day-to-day operations and provide more accurate information for head office and Regional / District Managers.

Improve Accountability Across the Organization

The status of any issue ticket created within Intelocate can be tracked through by those with access, creating accountability and giving head office and Regional / District Managers a clear understanding of what issues are, or aren’t, being addressed.

Create Tasks from Issues

Issues frequently result in new tasks (and tasks can result in new issues). Intelocate makes it easy to create new tasks (including sub-tasks) from an existing issue ticket – allowing you to leverage our Task Management system in an intuitive manner.

Build a Better Company Culture

When staff know that their issue tickets are being actioned, it helps to build a healthier corporate culture. Frontline employees will feel more comfortable reporting issues, and will appreciate being given a voice.

Streamline Internal Issue Communications

Email threads can be difficult to manage, and key details can fall through the cracks. With Intelocate, all communications are attached directly to the relevant issue ticket, making it easy to request more details, photos, or videos to help speed up resolution.

Powerful Issue Ticket Automations

Intelocate’s automations allow you to set up predefined assignments for specific ticket categories, so tickets within that category are automatically routed to the relevant personnel. Our SLA automation goes even deeper, with issue tickets automatically marked as overdue if not resolved within the SLA timeframe.

In-platform communication with vendors

By setting up some (or all) of your vendors within Intelocate, they can communicate directly within tickets even if they don’t use the platform directly, thanks to our SMARTemail system. This helps keep discussions on point and readily accessible within the ticket itself.