Having full visibility with one dashboard definitely improves efficiencies!
Lindsey
Retail Support Centre
More Features
While Intelocate is firmly rooted in our three key pillars of Task Management, Issue Reporting & Resolution, and Centralized Communications, we have continued to expand our platform with additional functionality in order to provide even more ways for organizations to streamline operations.
Our development team is always searching for new ways to extend the platform, and in 2021 alone we pushed out a whopping 206 new features, many of which were the direct result of customer requests.
Always
Expanding
Agile
Development
Responsive to
User Requests
Forward
Thinking
Save time and increase operational efficiency with easily configured Workflows and Automations. This feature allows you to configure issue ticket routing to ensure that every issue ticket reaches the right person or department automatically.
Assigned viewers will automatically receive a notification when a ticket is submitted within a specific category, while approvers will be required to verify tasks before they can be marked complete.
For departments or vendors with SLAs, Intelocate allows you to add an agreed ticket timeline, with automations marking tasks as overdue when the timeline is exceeded.
Intelocate’s powerful form build extends the functionality of tasks and issue tickets in a way that can save countless hours of back-and-forths, helping to resolve issues as efficiently as possible.
Forms can be attached to issue tickets asking users to provide additional information to finalize the form submission, such as confirming they have followed troubleshooting guides, or providing photo or video uploads.
Conditional logic allows for forms to present different information, or questions, based on user responses. This powerful tool enables the creation of detailed, interactive issue tickets that can, for example, walk users through potential solutions prior to submission.
Track the location, status, and tickets relating to any serialized asset within the platform to stay on top of inventory, technology, vehicles, or just about anything with a unique identifier
Assets can be assigned to people or locations, making asset transfers simple. Initiate a transfer by filling out an asset transfer form, and when the receiving location/person has marked the process complete, its location is automatically updated within the platform.
Issue tickets can be assigned to serialized assets, making it easy to report and resolve issues. Simply locate the asset within the platform, and open an issue ticket in the relevant category, which will be automatically routed to the relevant person / department.
Intelocate is built to integrate with your existing tools through API*, ensuring up-to-date data is always available – perfect for organizations that already have a “system of truth”, and want to avoid managing separate databases simultaneously.
More About Integrations
If your location data is already managed elsewhere, Intelocate can integrate* with this system to ensure that the correct and relevant information is available within Intelocate when you need it.
Intelocate offers potential* integration with your existing HR systems, ensuring that staff locations are always up to date – particularly useful for location transfers.
INTELOCATE IS TRUSTED BY COMPANIES LIKE
See Intelocate in Action
Let’s book a demo so you can how Intelocate can streamline your day-to-day operations!
Explore Intelocate
Intelocate is packed full of powerful features to help you streamline your multi-location business – check out some of our other key features below.
Testimonials
Having full visibility with one dashboard definitely improves efficiencies!
Lindsey
Retail Support Centre
It’s a 24/7 tool for our stores to log any kind of operations issues.
Steve
Ops Manager, Retail
Idiot-proof. I can turn around queries at least 50% faster, if not more.
Rupert
Retail Ops Manager
It’s a one stop shop – you login once and see everything right away.
Murray
Facilities Management